Support Ops Simplified

Support Ops Simplified

Por: Summatti
Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.
21 episodios disponibles

Latest episodes of the podcast Support Ops Simplified

"Changing The World One CSR At A Time" with Matthew Caron @ OpenTable 05/06/2020
"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk 26/03/2020
“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support 11/03/2020
"15 Minute First Response Time" with Joelle Waksman of Samsara 26/02/2020
"Why What We Do Matters" with Jim Isreal of Otto Motors 12/02/2020
"Calling Unhappy Customers" with Brian Martynowicz of Login VSI 29/01/2020
"Cutting Response Time By 97%" with Eric Broulette of Flywheel 30/12/2019
"Saving 500 Hours Per Month" with Gary McGrath of Paddle 23/12/2019
"Generating Effective Support" With Vlad Danilov of ManyChat 18/12/2019
"Always Make Customers Happy" With Stacy Justino of Wistia 11/12/2019
"Holistic KPI's" with Eitan Pick of Lumen 04/12/2019
"Customer Support Algorithms" with Brittany Naylor of Evernote 28/11/2019
"Why People Don't Care About Gift Cards" With Ryan Steinberg of Intercom 26/11/2019
"Proactive Outreach" with Nicholas Martin of Harry's 20/11/2019
"Dev Ops Vs Support" with Peter Muir of Dejero 13/11/2019
"Support Tech Doesn't Matter" with Theo Panaritis of Workable 06/11/2019
"Empowering Agents" with Rob Holcombe of Canopy Tax 23/10/2019
"Scaling Customer Experience" with Sushila Sahay of Lightbend 16/10/2019
"Managing Executive Stakeholders" with Chris Escobar of Planet Fitness 09/10/2019
"Pro-Active Support" with Craig Stoss of Arctic Wolf Networks 02/10/2019
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