Weekly interviews with Support Operations Leaders with Sid Bhambani of Summatti.

Latest episodes of the podcast Support Ops Simplified

• "Changing The World One CSR At A Time" with Matthew Caron @ OpenTable
• "Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk
• “Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support
• "15 Minute First Response Time" with Joelle Waksman of Samsara
• "Why What We Do Matters" with Jim Isreal of Otto Motors
• "Calling Unhappy Customers" with Brian Martynowicz of Login VSI
• "Cutting Response Time By 97%" with Eric Broulette of Flywheel
• "Saving 500 Hours Per Month" with Gary McGrath of Paddle
• "Generating Effective Support" With Vlad Danilov of ManyChat
• "Always Make Customers Happy" With Stacy Justino of Wistia
• "Holistic KPI's" with Eitan Pick of Lumen
• "Customer Support Algorithms" with Brittany Naylor of Evernote
• "Why People Don't Care About Gift Cards" With Ryan Steinberg of Intercom
• "Proactive Outreach" with Nicholas Martin of Harry's
• "Dev Ops Vs Support" with Peter Muir of Dejero
• "Support Tech Doesn't Matter" with Theo Panaritis of Workable
• "Empowering Agents" with Rob Holcombe of Canopy Tax
• "Scaling Customer Experience" with Sushila Sahay of Lightbend
• "Managing Executive Stakeholders" with Chris Escobar of Planet Fitness
• "Pro-Active Support" with Craig Stoss of Arctic Wolf Networks
• Meet Our Host: Sid Bhambhani of Summatti