"Cutting Response Time By 97%" with Eric Broulette of Flywheel

Support Ops Simplified
30/12/2019 22 min Episodio 15
"Cutting Response Time By 97%" with Eric Broulette of Flywheel

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Episode Synopsis

Eric Broulette of Flywheel joins us to talk about cutting chat response time by 97%, the two core metrics that Eric tracks for customer satisfaction and what is in store for Flywheel support in 2020.

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