Episode Synopsis ""Proactive Outreach" with Nicholas Martin of Harry's"

Nicholas Martin of Harry's, Inc. joins us to talk about how Harry's came about, how they reach out to customers before they need support and solving issues three months in advance.

Listen ""Proactive Outreach" with Nicholas Martin of Harry's"

More episodes of the podcast Support Ops Simplified

• "Changing The World One CSR At A Time" with Matthew Caron @ OpenTable
• "Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk
• “Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support
• "15 Minute First Response Time" with Joelle Waksman of Samsara
• "Why What We Do Matters" with Jim Isreal of Otto Motors
• "Calling Unhappy Customers" with Brian Martynowicz of Login VSI
• "Cutting Response Time By 97%" with Eric Broulette of Flywheel
• "Saving 500 Hours Per Month" with Gary McGrath of Paddle
• "Generating Effective Support" With Vlad Danilov of ManyChat
• "Always Make Customers Happy" With Stacy Justino of Wistia
• "Holistic KPI's" with Eitan Pick of Lumen
• "Customer Support Algorithms" with Brittany Naylor of Evernote
• "Why People Don't Care About Gift Cards" With Ryan Steinberg of Intercom
• "Proactive Outreach" with Nicholas Martin of Harry's
• "Dev Ops Vs Support" with Peter Muir of Dejero
• "Support Tech Doesn't Matter" with Theo Panaritis of Workable
• "Empowering Agents" with Rob Holcombe of Canopy Tax
• "Scaling Customer Experience" with Sushila Sahay of Lightbend
• "Managing Executive Stakeholders" with Chris Escobar of Planet Fitness
• "Pro-Active Support" with Craig Stoss of Arctic Wolf Networks
• Meet Our Host: Sid Bhambhani of Summatti