"Customer Support Algorithms" with Brittany Naylor of Evernote

Support Ops Simplified
28/11/2019 37 min Episodio 9
"Customer Support Algorithms" with Brittany Naylor of Evernote

Listen ""Customer Support Algorithms" with Brittany Naylor of Evernote"

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Episode Synopsis

Brittany Naylor of Evernote joins us to talk about the best way to find support tech, what Brittany learnt from technical support at Apple and Evernote's support algorithm that auto searches for potential churn risk.

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