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"Why What We Do Matters" with Jim Isreal of Otto Motors

Support Ops Simplified
12/02/2020 37 min Episodio 17
"Why What We Do Matters" with Jim Isreal of Otto Motors

Listen ""Why What We Do Matters" with Jim Isreal of Otto Motors"

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Episode Synopsis

Jim Isreal of Otto Motors joins us to talk about how he leads his team with the "why", interactive reports and why customer experience is king.

More episodes of the podcast Support Ops Simplified

"Changing The World One CSR At A Time" with Matthew Caron @ OpenTable 05/06/2020
"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk 26/03/2020
“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support 11/03/2020
"15 Minute First Response Time" with Joelle Waksman of Samsara 26/02/2020
"Calling Unhappy Customers" with Brian Martynowicz of Login VSI 29/01/2020
"Cutting Response Time By 97%" with Eric Broulette of Flywheel 30/12/2019
"Saving 500 Hours Per Month" with Gary McGrath of Paddle 23/12/2019
"Generating Effective Support" With Vlad Danilov of ManyChat 18/12/2019
"Always Make Customers Happy" With Stacy Justino of Wistia 11/12/2019
"Holistic KPI's" with Eitan Pick of Lumen 04/12/2019
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