"Holistic KPI's" with Eitan Pick of Lumen

Support Ops Simplified
04/12/2019 26 min Episodio 11
"Holistic KPI's" with Eitan Pick of Lumen

Listen ""Holistic KPI's" with Eitan Pick of Lumen"

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Episode Synopsis

Eitan Pick of Lumen joins us to talk about what keeps Eitan up at night (HINT: it's everything!), why Eitan now thinks holistically, not individually about KPI's and B2B Vs B2C CSAT response rates.

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