Episode Synopsis ""Saving 500 Hours Per Month" with Gary McGrath of Paddle"

Gary McGrath of Paddle joins us to talk about how to save support reps time, how he manages two different support teams with different volumes and knowing the context that the customer is coming from.

Listen ""Saving 500 Hours Per Month" with Gary McGrath of Paddle"

More episodes of the podcast Support Ops Simplified

• "Changing The World One CSR At A Time" with Matthew Caron @ OpenTable
• "Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk
• “Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support
• "15 Minute First Response Time" with Joelle Waksman of Samsara
• "Why What We Do Matters" with Jim Isreal of Otto Motors
• "Calling Unhappy Customers" with Brian Martynowicz of Login VSI
• "Cutting Response Time By 97%" with Eric Broulette of Flywheel
• "Saving 500 Hours Per Month" with Gary McGrath of Paddle
• "Generating Effective Support" With Vlad Danilov of ManyChat
• "Always Make Customers Happy" With Stacy Justino of Wistia
• "Holistic KPI's" with Eitan Pick of Lumen
• "Customer Support Algorithms" with Brittany Naylor of Evernote
• "Why People Don't Care About Gift Cards" With Ryan Steinberg of Intercom
• "Proactive Outreach" with Nicholas Martin of Harry's
• "Dev Ops Vs Support" with Peter Muir of Dejero
• "Support Tech Doesn't Matter" with Theo Panaritis of Workable
• "Empowering Agents" with Rob Holcombe of Canopy Tax
• "Scaling Customer Experience" with Sushila Sahay of Lightbend
• "Managing Executive Stakeholders" with Chris Escobar of Planet Fitness
• "Pro-Active Support" with Craig Stoss of Arctic Wolf Networks
• Meet Our Host: Sid Bhambhani of Summatti