"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk

"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk

Support Ops Simplified

26/03/2020 3:00PM

Episode Synopsis ""Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk"

Stephen Noone O'Connor, VP of Customer Experience of Roadmunk joins us in this episode of Support Ops Simplified to share his journey from sales into customer success, how Roadmunk measures customer experience and the structure of their customer success team.

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