"Empowering Agents" with Rob Holcombe of Canopy Tax Support Ops Simplified 23/10/2019 32 min Episodio 5 Listen ""Empowering Agents" with Rob Holcombe of Canopy Tax" Reproducir Descargar episodio Ver en sitio original Episode Synopsis Rob Holcombe of Canopy Tax joins us to talk about empowering agents, their NPS survey completion rates and shortening time to resolution. More episodes of the podcast Support Ops Simplified "Changing The World One CSR At A Time" with Matthew Caron @ OpenTable 05/06/2020 "Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk 26/03/2020 “Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support 11/03/2020 "15 Minute First Response Time" with Joelle Waksman of Samsara 26/02/2020 "Why What We Do Matters" with Jim Isreal of Otto Motors 12/02/2020 "Calling Unhappy Customers" with Brian Martynowicz of Login VSI 29/01/2020 "Cutting Response Time By 97%" with Eric Broulette of Flywheel 30/12/2019 "Saving 500 Hours Per Month" with Gary McGrath of Paddle 23/12/2019 "Generating Effective Support" With Vlad Danilov of ManyChat 18/12/2019 "Always Make Customers Happy" With Stacy Justino of Wistia 11/12/2019 Ver todos los episodios Share Facebook Twitter LinkedIn