“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support

Support Ops Simplified
11/03/2020 26 min Episodio 19
“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support

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Episode Synopsis

Hannah Clark Steiman of PEAK Support joins us in this episode of Support Ops Simplified sharing her journey how she became the COO of Peak Support, discussing also their challenges of scaling support, the metrics that Peak Support track, CSAT response rates, and how they scale their service team.

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