"15 Minute First Response Time" with Joelle Waksman of Samsara

Support Ops Simplified
26/02/2020 30 min Episodio 18
"15 Minute First Response Time" with Joelle Waksman of Samsara

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Episode Synopsis

Joelle Waksman of Samsara joins us in this episode of Support Ops Simplified to discuss their top three support metrics, what they are looking to focus on in 2020 and how they reduced first response time to just 15 minutes!

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