Episode Synopsis "Episode 7 - Committing to Customer Research"

In episode 7, learn why you need to commit to customer research if you’re interested in achieving an “outside in” perspective to better help whomever it is that is most important to you.

Listen "Episode 7 - Committing to Customer Research"

More episodes of the podcast Social Impact CX

• Episode 39 - Community Pharmacists Advise on Medicare Part D
• Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D
• Episode 37 – Journey Maps & CX: Getting Executive Buy-in
• Episode 36 – Journey Maps & CX: Journey Mapping Workshops
• Episode 35 – Journey Maps & CX: Journey Maps as a Tool
• Episode 34 - Service Design & CX: Key Points
• Episode 33 - Service Design & Journeys: Introducing Design Concepts
• Episode 32 - Building a Culturally Competent CX Program
• Episode 31 - Why Cultural Differences Matter for CX
• Episode 30 - The Impact of Feedback
• Episode 29 - Feedback for Good
• Episode 28 - Extra Scoop: Social Business
• Episode 27 - Social Business
• Episode 26 - Innovating for Greater Social Impact
• Episode 25 - Audacious Goals for Greater Social Impact
• Episode 24 – UX & CX: Research
• Episode 23 - UX & CX: Culture and Getting Started
• Episode 22 - UX & CX: Design is a Team Sport
• Episode 21 - A Year of SocialImpactCX
• Episode 20 - Journey Maps
• Episode 19 - CX Lessons From the Insurance Industry - Part 2
• Episode 18 - CX Lessons From the Insurance Industry - Part 1
• Episode 17 - Why CX is Different For Social Impact Organizations and Nonprofits
• Episode 16 - VoS - How to Start
• Episode 15 - Under What Conditions is Information Empowering - Part 2
• Episode 14 - Under What Conditions is Information Empowering? - Part 1
• Episode 13 - Voice of the Served
• Episode 12 - Organizational Culture and CX
• Episode 11 - Relating Brand, Positioning, and the 4 P’s to CX
• Episode 10 - Meaningful Experiences Are Built By Teams
• Episode 9 – Why CX Requires Ownership, Not Just Empowerment
• Episode 8 - Measuring Customer Experience Programs
• Episode 7 - Committing to Customer Research
• Episode 6 - What Nonprofits Can Learn About CX From For-Profits
• Episode 5 - Understanding Social Enterprise, CX, and Brand
• Episode 4 - Personas
• Episode 3 - Defining “Journey”
• Episode 2 - Starting With "Who"
• Episode 1 - Welcome