Episode 34 - Service Design & CX: Key Points

06/08/2019 29 min
Episode 34 - Service Design & CX: Key Points

Listen "Episode 34 - Service Design & CX: Key Points"

Episode Synopsis

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts.

What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership?

Listen to Part 2 of the conversation now.