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Episode 8 - Measuring Customer Experience Programs

Social Impact CX
26/04/2018 21 min
Episode 8 - Measuring Customer Experience Programs

Listen "Episode 8 - Measuring Customer Experience Programs"

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Episode Synopsis

In episode 8, learn how to measure your customer experience work, even if you don’t use the word “customer”.

More episodes of the podcast Social Impact CX

Episode 39 - Community Pharmacists Advise on Medicare Part D 17/10/2019
Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D 10/10/2019
Episode 37 – Journey Maps & CX: Getting Executive Buy-in 26/09/2019
Episode 36 – Journey Maps & CX: Journey Mapping Workshops 19/09/2019
Episode 35 – Journey Maps & CX: Journey Maps as a Tool 10/09/2019
Episode 34 - Service Design & CX: Key Points 06/08/2019
Episode 33 - Service Design & Journeys: Introducing Design Concepts 30/07/2019
Episode 32 - Building a Culturally Competent CX Program 16/07/2019
Episode 31 - Why Cultural Differences Matter for CX 09/07/2019
Episode 30 - The Impact of Feedback 06/06/2019
Ver todos los episodios
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