Quality Conversations with Klaus

Por: Klaus
Quality Conversations with Klaus features stories of companies and individuals that go the extra mile to create an exceptional customer experience. Each episode features a positive customer service story, as well as actionable takeaways listeners can use to improve their own service.
22 episodios disponibles

Latest episodes of the podcast Quality Conversations with Klaus

S3E7: AI’s impact on the QA specialist role in support, with Mervi Sepp Rei, PhD 01/11/2023
S3E6: How AI and empathy coexist in customer service with Sarah Hatter 25/10/2023
S3E5: Leading a support team through the ins and outs of AI with Mercer Smith 19/10/2023
S3E4: Talking chatbots with Declan Ivory from Intercom 11/10/2023
S3E3: Exploring new tools and career paths with Sylvain Mlodyszewski 04/10/2023
S3E2: Talking automation as a customer service agent with Hosam Hassan 27/09/2023
S3E1: All your questions about AI answered by Christopher Penn 20/09/2023
S2E6: Hiring and supporting teams at scale with Inna Grynova 06/01/2023
S2E5: Harnessing the power of AI in support with Clemens Behrend 15/12/2022
S2E4: How Fi keeps their pack of customers happy 30/11/2022
S2E3: Creating an open and collaborative feedback culture in support with VanMoof 09/11/2022
S2E2: Focusing on quality in a scale-up with Deliverect’s Christian Osmundsen 26/10/2022
S2E1: Overcoming burnout in support with quality guru Ines van Dijk 12/10/2022
S1E9: The hyper-specialized future of customer success at Gong 10/03/2022
S1E8: Zendesk shares how being seen as a partner by your customers can make a world of difference 28/06/2021
S1E7: Scaling global high-performing support teams from the experience of Pipedrive 16/06/2021
S1E6: A story of remote-first hiring, cross-departmental practice called catfooding, and a Georgian shashlik bar 23/03/2021
S1E5: Life in a contact center - how to keep quality in mind in a 330,000-person company 19/03/2021
S1E4: How one of the largest remote support teams in the world can also be one of the best providers of customer service 20/07/2020
S1E3: How Education Perfect maintained stellar support quality through explosive growth 20/07/2020
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