S2E3: Creating an open and collaborative feedback culture in support with VanMoof

Quality Conversations with Klaus
09/11/2022 24 min Temporada 2 Episodio 3

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Episode Synopsis

Our hosts Niclas & John didn’t have to look far for this week’s guest. Stephanie Robilliard is the Project Manager for Service Operations at VanMoof, a next-generation e-bike company based in Amsterdam. The three Amsterdammers discussed the influence that globalization & automation have had on customer expectations in the B2C sphere, and Stephanie spilled the beans on how peer reviews have helped VanMoof nurture a collaborative feedback culture.

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