S1E5: Life in a contact center - how to keep quality in mind in a 330,000-person company

Quality Conversations with Klaus
19/03/2021 41 min Temporada 1 Episodio 5

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Episode Synopsis

Welcome to the freshest episode of Fireside Chats with Klaus, the CX series revealing the successes behind the coolest support leaders on this planet. We’re proud to present this episode featuring Ahmad Baydoun, Operations Manager at a leading customer experience management company.
Ahmad started his journey in the company 11 years ago, and today Ahmad works with quality on the operations team. Within the 330,000 (!) person company, Ahmad leads an account for 500+ employees. Pretty impressive, huh?
Let’s dive into it right meow. 

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S3E3: Exploring new tools and career paths with Sylvain Mlodyszewski 04/10/2023
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