S2E1: Overcoming burnout in support with quality guru Ines van Dijk

Quality Conversations with Klaus
12/10/2022 25 min Temporada 2 Episodio 1

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Episode Synopsis

Quality Conversations with Klaus returns! Meet your new hosts Niclas & John as they speak with Ines van Dijk. Ines founded her own quality consultation company after many years of working in frontline support at Automattic. She shared her knowledge on how to relieve stress and burnout in customer service, inspire a growth mindset within agents, as well as how to develop a solid quality framework.

More episodes of the podcast Quality Conversations with Klaus

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S2E5: Harnessing the power of AI in support with Clemens Behrend 15/12/2022
S2E4: How Fi keeps their pack of customers happy 30/11/2022
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