In this episode, we talk to Sylvain Mlodyszewski, looking at new tools in the AI space and some new career paths that will unfold as a result. Sylvain hails from Ultimate, a company that helps other businesses use AI to enhance and automate customer service. So he knows a lot about how different companies and people are successfully evolving with these new technologies. He emphasizes the need for upskilling, and we discuss the emergence of roles like chatbot managers and automation specialists. Find the full transcript and show notes at klausapp.com/blog/quality-conversations-sylvain-mlodyszewski

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