S2E4: How Fi keeps their pack of customers happy

Quality Conversations with Klaus
30/11/2022 26 min Temporada 2 Episodio 4

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Episode Synopsis

This week’s episode is an absolute treat! John & Niclas speak with Arielle Yoder. Arielle is the Customer Experience Quality Manager at Fi, a smart dog collar company based in New York. Arielle shares how they keep their pack of customers happy with personalized customer interactions, and why a transparent QA process is important for teams from the get-go. 

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S3E5: Leading a support team through the ins and outs of AI with Mercer Smith 19/10/2023
S3E4: Talking chatbots with Declan Ivory from Intercom 11/10/2023
S3E3: Exploring new tools and career paths with Sylvain Mlodyszewski 04/10/2023
S3E2: Talking automation as a customer service agent with Hosam Hassan 27/09/2023
S3E1: All your questions about AI answered by Christopher Penn 20/09/2023
S2E6: Hiring and supporting teams at scale with Inna Grynova 06/01/2023
S2E5: Harnessing the power of AI in support with Clemens Behrend 15/12/2022
S2E3: Creating an open and collaborative feedback culture in support with VanMoof 09/11/2022
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