S2E6: Hiring and supporting teams at scale with Inna Grynova

Quality Conversations with Klaus
06/01/2023 39 min Temporada 2 Episodio 6

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Episode Synopsis

We’re quickstarting the year with a quality conversation with Inna Grynova, the Head of Support at Shares. Inna breaks down the valuable lessons she’s learned from scaling support teams, as well as the importance of getting conversation samples right within quality assurance to find your blind spots.

More episodes of the podcast Quality Conversations with Klaus

S3E7: AI’s impact on the QA specialist role in support, with Mervi Sepp Rei, PhD 01/11/2023
S3E6: How AI and empathy coexist in customer service with Sarah Hatter 25/10/2023
S3E5: Leading a support team through the ins and outs of AI with Mercer Smith 19/10/2023
S3E4: Talking chatbots with Declan Ivory from Intercom 11/10/2023
S3E3: Exploring new tools and career paths with Sylvain Mlodyszewski 04/10/2023
S3E2: Talking automation as a customer service agent with Hosam Hassan 27/09/2023
S3E1: All your questions about AI answered by Christopher Penn 20/09/2023
S2E5: Harnessing the power of AI in support with Clemens Behrend 15/12/2022
S2E4: How Fi keeps their pack of customers happy 30/11/2022
S2E3: Creating an open and collaborative feedback culture in support with VanMoof 09/11/2022
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