S1E4: How one of the largest remote support teams in the world can also be one of the best providers of customer service

Quality Conversations with Klaus
20/07/2020 25 min Temporada 1 Episodio 4

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Episode Synopsis

In this episode, we'll be talking to Andrea Badgley, Happiness Engineer at Automattic - the creators of WordPress.com, Tumblr, WooCommerce, and more! 
While being one of the biggest players in the tech industry, Automattic is also known for delivering some of the most outstanding customer experiences. Andrea Badgley, Happiness Engineer at Automattic, sheds light on how one of the largest remote support teams in the world can also be one of the best providers of customer service.

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S3E6: How AI and empathy coexist in customer service with Sarah Hatter 25/10/2023
S3E5: Leading a support team through the ins and outs of AI with Mercer Smith 19/10/2023
S3E4: Talking chatbots with Declan Ivory from Intercom 11/10/2023
S3E3: Exploring new tools and career paths with Sylvain Mlodyszewski 04/10/2023
S3E2: Talking automation as a customer service agent with Hosam Hassan 27/09/2023
S3E1: All your questions about AI answered by Christopher Penn 20/09/2023
S2E6: Hiring and supporting teams at scale with Inna Grynova 06/01/2023
S2E5: Harnessing the power of AI in support with Clemens Behrend 15/12/2022
S2E4: How Fi keeps their pack of customers happy 30/11/2022
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