S3E4: Talking chatbots with Declan Ivory from Intercom

Quality Conversations with Klaus
11/10/2023 30 min Temporada 3 Episodio 3

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Episode Synopsis

Our guest this episode is Declan Ivory, VP of Customer Support at Intercom. Grace and Declan discuss the need for support teams to prepare for AI, and their role in refining tools like chatbots. With Intercom’s release of smart bot, Fin, Declan has a unique viewpoint both at a strategic level and on the frontlines.

More episodes of the podcast Quality Conversations with Klaus

S3E7: AI’s impact on the QA specialist role in support, with Mervi Sepp Rei, PhD 01/11/2023
S3E6: How AI and empathy coexist in customer service with Sarah Hatter 25/10/2023
S3E5: Leading a support team through the ins and outs of AI with Mercer Smith 19/10/2023
S3E3: Exploring new tools and career paths with Sylvain Mlodyszewski 04/10/2023
S3E2: Talking automation as a customer service agent with Hosam Hassan 27/09/2023
S3E1: All your questions about AI answered by Christopher Penn 20/09/2023
S2E6: Hiring and supporting teams at scale with Inna Grynova 06/01/2023
S2E5: Harnessing the power of AI in support with Clemens Behrend 15/12/2022
S2E4: How Fi keeps their pack of customers happy 30/11/2022
S2E3: Creating an open and collaborative feedback culture in support with VanMoof 09/11/2022
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