S2E5: Harnessing the power of AI in support with Clemens Behrend

Quality Conversations with Klaus
15/12/2022 26 min Temporada 2 Episodio 5

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Episode Synopsis

John & Niclas sat down with Clemens Behrend, the former Global Director of Customer Support at Bitpanda, to discuss the practical uses of AI in customer support, why crypto companies should be monitoring quality internally, as well as the potential pitfalls of outsourcing.

More episodes of the podcast Quality Conversations with Klaus

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S3E6: How AI and empathy coexist in customer service with Sarah Hatter 25/10/2023
S3E5: Leading a support team through the ins and outs of AI with Mercer Smith 19/10/2023
S3E4: Talking chatbots with Declan Ivory from Intercom 11/10/2023
S3E3: Exploring new tools and career paths with Sylvain Mlodyszewski 04/10/2023
S3E2: Talking automation as a customer service agent with Hosam Hassan 27/09/2023
S3E1: All your questions about AI answered by Christopher Penn 20/09/2023
S2E6: Hiring and supporting teams at scale with Inna Grynova 06/01/2023
S2E4: How Fi keeps their pack of customers happy 30/11/2022
S2E3: Creating an open and collaborative feedback culture in support with VanMoof 09/11/2022
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