This Is CX

This Is CX

Por: Paul Hagen, Mike Manfredo
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
63 episodios disponibles

Latest episodes of the podcast This Is CX

Mostrando página 2 de 4

The Impact of a Customer-Driven Digital "Product" Mindset 20/02/2019
A Discussion on Customer Experience and Digital Transformation 30/01/2019
An Update on Emerging Technologies and CX 09/01/2019
Episode 39: Gazing into the Crystal Ball - CX Trends for 2019 19/12/2018
Episode 38: An Introduction to Blockchain and CX 28/11/2018
Episode 37: Giving Thanks for Your Customers (2018) 21/11/2018
Episode 36: Is CX in danger of dying? 14/11/2018
Episode 35: Driving Action from Customer Insights 07/11/2018
Episode 34: Understanding Employee Engagement Through Voice of the Employee (VoE) 31/10/2018
Episode 33: Bringing Customer Success and Customer Experience Together 15/10/2018
Episode 32: Using Human-Centered Design to Improve Employee Experience 09/10/2018
Episode 31: A CX Day Interview with Heidi Shelton 02/10/2018
Episode 30: An Introduction to Employee Experience 29/05/2018
Episode 29: A Discussion on B2B Customer Experience 21/05/2018
Episode 28: Building a CX Operating Model 14/05/2018
Episode 27: Delivering New Experiences through Augmented Reality 07/05/2018
Episode 26: Adapt or Fail - CX's Role in Business Agility 02/05/2018
Episode 25: A Framework to Measure Customer Experience 19/02/2018
Episode 24: Automating CX Through Robotics Process Automation (RPA) 31/01/2018
Episode 23: You Talkin' to Me? An Intro to Chatbots 09/01/2018
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