Episode 34: Understanding Employee Engagement Through Voice of the Employee (VoE)

This Is CX
31/10/2018 26 min Episodio 34
Episode 34: Understanding Employee Engagement Through Voice of the Employee (VoE)

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Episode Synopsis

In this episode, Mike and Paul are joined by Eric Freshour, a Senior Manager in West Monroe’s Organizational Change Management practice, to discuss the role of employee engagement in the success of large-scale customer-centric transformations and the importance of a Voice of the Employee capability to have a pulse on the thoughts and emotions of your employees.

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