Episode 36: Is CX in danger of dying?

This Is CX
14/11/2018 16 min Episodio 36
Episode 36: Is CX in danger of dying?

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Episode Synopsis

In this episode, Mike and Paul discuss some troubling statistics about the customer experience field that threaten its future. They discuss the business failure to realize financial benefit or differentiation through customer-centric transformations, the reasons for this lack of success, what it means for CX professionals and business executives, and what organizations can do to fix the problems.

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