Episode 31: A CX Day Interview with Heidi Shelton

This Is CX
02/10/2018 25 min Episodio 31
Episode 31: A CX Day Interview with Heidi Shelton

Listen "Episode 31: A CX Day Interview with Heidi Shelton"

Descargar episodio Ver en sitio original

Episode Synopsis

In this special “CX Day” episode, Mike and Paul are joined by special guest Heidi Shelton – Senior Director, User Experience at SEPHORA – to discuss the evolution of her career focus from “user experience” to “experience design and optimization” while helping transform large organizations into becoming more customer and employee centric, and highlighting the impact that a better employee experience has on delivering a better customer experience.

More episodes of the podcast This Is CX

Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini 25/02/2021
The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta 14/09/2020
Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova 03/08/2020
Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience 01/05/2020
Best Practices to Enable Work-from-Home Customer Service Professionals 15/04/2020
Innovating on Customer Service and Cost Reduction in response to COVID-19 06/04/2020
Five Key Trends Bringing Customer Success and Customer Experience Together 27/02/2020
Come Together: The Merging of Customer Experience and Customer Success 06/02/2020
Gazing into the CX Crystal Ball for 2020 Trends 16/01/2020
Revisiting Our 2019 CX Trends Predictions 31/12/2019
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA