An Update on Emerging Technologies and CX

This Is CX
09/01/2019 27 min Episodio 40
An Update on Emerging Technologies and CX

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Episode Synopsis

In this episode, Paul and Mike welcome back their colleague John Sprunger, Senior Architect in West Monroe Partners' Technology practice, to give us an update on three key emerging technologies that were highlighted last year as opportunities for CX professionals to support or lead experimentation efforts to improve the customer experience for their organization, including: Conversational Interfaces (chat bots), Robotic Process Automation (RPA), and Machine Learning (ML).

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