Episode 30: An Introduction to Employee Experience

This Is CX
29/05/2018 27 min Episodio 30
Episode 30: An Introduction to Employee Experience

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Episode Synopsis

In this episode, Mike and Paul discuss employee experience: what it is, what it means for organizations, and its impact on customer experience. There are a number of terms out there related to EX (employee engagement, experience, empowerment, etc.), and we discuss how they are the same and not, and how companies can start to address EX efforts within their organization.

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