Episode Synopsis "S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience?"

A lot of people talk about culture within an organisation, but how do you define culture? And how do you make sure the values are espoused and lived out and not just words on a piece of paper. Plus when it comes to measuring employee engagement what’s best practice?In S1. EP2, Nathan Dring, Learning & Engagement Specialist joins Matt and Simon in the ‘pod booth’ where they’ll be discussing 'How much does Culture and Employee Engagement impact the Customer Experience?'Connect with Nathan Dring on LinkedIn.Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

Listen "S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience?"

More episodes of the podcast The CX Chat

• CX eBook
• S2. EP10 - A paradigm shift is on the horizon for Contact Centres
• S2. EP9 - Has the pandemic changed the Contact Centre industry forever?
• S2. EP8 - How to make every leader in your company a CCO and how to drive growth with service excellence
• S2. EP7 - Is it possible to create a real ‘customer first’ culture?
• S2. EP6 - What impact does the ‘Halo Effect’ have on Customer Experience?
• S2. EP5 - CX Ambition – Turning your CX strategy from ambition to reality
• S2. EP4 - Walking in the shoes of your employees
• S2. EP3 - The Driving Force in Globalisation
• S2. EP2 - Proactive Experience Recovery
• S2. EP1 - Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understanding
• Season 1 Wrap Up with Matt and Simon
• S1. E10 - How are CX leaders planning for the recession?
• S1. EP9 - Humanising Feedback – why the art of good storytelling could be the key to turning insight into action
• S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules
• S1. EP7 - Is your Learning and Development team your secret weapon when trying to level-up your Customer Experience?
• S1. EP6 - 70% of Transformations fail - How to buck the trend
• S1. EP5 - Meals for the NHS – a million pound charitable idea
• S1. EP4 - Agile Service in an unprecedented environment
• S1. EP3 - Why Aristotle is the game changer for your business (psychological safety and how it could help you beat the competition)
• S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience?
• S1. EP1 - Emotional Connection vs Convenience – what do today’s consumers really want?