CX eBook

The CX Chat
30/06/2021 41 min
CX eBook

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Episode Synopsis

In this CX eBook, we explore what customer experience means and why now it’s more important than ever. We answer the key questions which can help to create a winning customer experience strategy. The topics covered:- Introduction: Why Customer Experience is more important than ever - What is Customer Experience (CX)? - Why CX is core to business success - Case Study: BGL Group- What makes a great Customer Experience?- Case Study: HomeServe- Building the right CX strategy- Case Study: loveholidays- Create a Brilliant Customer Experience- Sabio CX Insights – 5 key drivers for CX acceleration - Sabio – your Customer Experience Partner

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S2. EP6 - What impact does the ‘Halo Effect’ have on Customer Experience? 26/08/2020
S2. EP5 - CX Ambition – Turning your CX strategy from ambition to reality 18/08/2020
S2. EP4 - Walking in the shoes of your employees 11/08/2020
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S2. EP2 - Proactive Experience Recovery 28/07/2020
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