Episode Synopsis "S2. EP4 - Walking in the shoes of your employees"

In S2. EP4, Kate Thornton joins Matt and Simon in the pod booth to discuss her experiences as a CX leader walking in the shoes of the employees.Connect with Kate on LinkedIn.Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

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• CX eBook
• S2. EP10 - A paradigm shift is on the horizon for Contact Centres
• S2. EP9 - Has the pandemic changed the Contact Centre industry forever?
• S2. EP8 - How to make every leader in your company a CCO and how to drive growth with service excellence
• S2. EP7 - Is it possible to create a real ‘customer first’ culture?
• S2. EP6 - What impact does the ‘Halo Effect’ have on Customer Experience?
• S2. EP5 - CX Ambition – Turning your CX strategy from ambition to reality
• S2. EP4 - Walking in the shoes of your employees
• S2. EP3 - The Driving Force in Globalisation
• S2. EP2 - Proactive Experience Recovery
• S2. EP1 - Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understanding
• Season 1 Wrap Up with Matt and Simon
• S1. E10 - How are CX leaders planning for the recession?
• S1. EP9 - Humanising Feedback – why the art of good storytelling could be the key to turning insight into action
• S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules
• S1. EP7 - Is your Learning and Development team your secret weapon when trying to level-up your Customer Experience?
• S1. EP6 - 70% of Transformations fail - How to buck the trend
• S1. EP5 - Meals for the NHS – a million pound charitable idea
• S1. EP4 - Agile Service in an unprecedented environment
• S1. EP3 - Why Aristotle is the game changer for your business (psychological safety and how it could help you beat the competition)
• S1. EP2 - How much does Culture and Employee Engagement impact the Customer Experience?
• S1. EP1 - Emotional Connection vs Convenience – what do today’s consumers really want?