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Episode Synopsis "Are you prepared for the future of customer experience and digital transformation?"
In this podcast, Sarang Sambare from Syncron, Melanie Abt from Aquant, Johannes Parensen from GMS Development, and Annick Perry from Noventum discuss how AI is revolutionising the service industry. They explore the biggest opportunities for combining digital tools with service to enhance customer experiences, highlight potential challenges that could negatively affect the customer journey, and share how they are currently helping clients optimise their service strategies through digital solutions. Join the Service Business Forum for more insights! Upcoming 2024 forums: Rethinking the Customer Service Journey with Digital – September 26-27, Düsseldorf Digital as a Growth Catalyst in Service – November 21-22, Frankfurt
Listen "Are you prepared for the future of customer experience and digital transformation?"
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