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Episode Synopsis "How to digitalize your service business? Key challenges and how to define what the service business needs - Part 1"
From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place. This is the first podcast in a series of episodes about digitalising your service business. In this episode Hilbrand Rustema, Managing Director, and René Boverhuis, senior solution architect at Noventum, talk about the challenges companies face wanting to design and implement a digital service solution. They also discuss how the business capabilities and functional requirements for a service management solution can be defined in a matter of weeks using the Noventum industry best practice library and Functional Reference Architecture for Service. These tools are available in the Digital Service Transformation Centre. Start today! Discover your service transformation challenges and solutions in your own company by using the Digital Service Transformation Centre. Request your try-out now here!
Listen "How to digitalize your service business? Key challenges and how to define what the service business needs - Part 1"
More episodes of the podcast The Service Transformation Podcast
- Future of service in packaging industry
- The 5 Most Common Servitization Fumbles
- How to digitalize your service business? The importance of Master Data Management and Data Quality
- Drivers for Growth in Service: Yokogawa Co-Innovation
- How to digitalize your service business? Designing the solution architecture using Service Solution Blueprints - Part 2
- Service Strategy Goes Virtual with HORIBA
- How to digitalize your service business? Key challenges and how to define what the service business needs - Part 1
- How Drivers for Growth are even more important in the COVID-19 crisis - Part 3
- Grow your business by selling and delivering digital services
- How Drivers for Growth are even more important in the COVID-19 crisis - Part 2
- How Drivers for Growth are even more important in the COVID-19 crisis - Part 1
- How High Efficiency Service Delivery models can help businesses emerging from Covid-19
- Listen now: 'Drivers for Growth Research'
- How can Western companies grow their business in the Asia Pacific region?
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