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The CX Innovation Playbook

Por: Full Potential Solutions

Welcome to the CX Innovation Playbook—your guide to the people, processes, and tech driving the future of customer experience.

19 episodios disponibles

Latest episodes of the podcast The CX Innovation Playbook

#19 - Uncomplicated Tech and Human-First Culture with Mika Yamamoto of Freshworks 09/10/2025

#18 - Tying Support Metrics to Business Outcomes With Emre Tekoglu 24/06/2025

#17 -Simplifying B2B Support while Keeping Customer Intimacy with Jaakko Jutila 03/06/2025

#16 - Keeping the Personal Touch at Scale with Amber Monroe 08/05/2025

#15 Driving Incremental Revenue Growth With CX with Travis Hill 15/04/2025

#14 - Setting the Right KPIs for Your Customers with Lee Kemp 20/03/2025

#13 - Transforming CX Operations with Emily Ebersole 20/02/2025

#12 - Increasing Customer LTV With Laurent Pierre Jr. 30/01/2025

#11 - Using AI to Determine Root Causes with Kavitha Mariappan 16/01/2025

Using Journey Based Tech Design with Kathleen McNair 14/11/2024

Understanding Customers Through Behavior with Anastasia Zdoroviak 05/09/2024

Solving "The World's Most Impossible Problems" with James Moore 08/08/2024

Core Values in Leadership With Eric Kapitulik 25/07/2024

Using AI in CX The Right Way with Colin Crowley 11/07/2024

Getting the Details of CX Right with Rene Yoakum 04/06/2024

Creating CX Consistency With Jason Goldsmith 21/05/2024

Servant Leadership in CX With Nate Brown 02/05/2024

Creating Stronger CX Workplaces with Lisa Stoner 16/04/2024

Optimizing the Customer Experience with Paul Ignasinski 27/03/2024