#14 - Setting the Right KPIs for Your Customers with Lee Kemp

The CX Innovation Playbook
20/03/2025 26 min

Listen "#14 - Setting the Right KPIs for Your Customers with Lee Kemp"

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Episode Synopsis

Amit Basak, CEO of Full Potential Solutions, talks to Lee Kemp, VP of CX at Veritiv, about why some organizations are focusing on the wrong parts of customer journey mapping, how to monetize CX the right way, why CX is easy and leadership is hard, and more.

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