#11 - Using AI to Determine Root Causes with Kavitha Mariappan

The CX Innovation Playbook
16/01/2025 24 min

Listen "#11 - Using AI to Determine Root Causes with Kavitha Mariappan"

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Episode Synopsis

Amit Basak, CEO of Full Potential Solutions, talks to Kavitha Mariappan, EVP of CX and Transformation at Zscaler, about purposeful tech, the best ways to adopt AI across an organization, using AI to determine root causes of customer issues, and more.

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