Using Journey Based Tech Design with Kathleen McNair

The CX Innovation Playbook
14/11/2024 29 min

Listen "Using Journey Based Tech Design with Kathleen McNair"

Descargar episodio Ver en sitio original

Episode Synopsis

Amit talks to Kathleen McNair, CEO of North America at COPC, about fixing customer friction in your systems rather than with individuals, designing journey-based tech for CX, how to leverage GenAI for maximum customer satisfaction, and more.

More episodes of the podcast The CX Innovation Playbook

#19 - Uncomplicated Tech and Human-First Culture with Mika Yamamoto of Freshworks 09/10/2025
#18 - Tying Support Metrics to Business Outcomes With Emre Tekoglu 24/06/2025
#17 -Simplifying B2B Support while Keeping Customer Intimacy with Jaakko Jutila 03/06/2025
#16 - Keeping the Personal Touch at Scale with Amber Monroe 08/05/2025
#15 Driving Incremental Revenue Growth With CX with Travis Hill 15/04/2025
#14 - Setting the Right KPIs for Your Customers with Lee Kemp 20/03/2025
#13 - Transforming CX Operations with Emily Ebersole 20/02/2025
#12 - Increasing Customer LTV With Laurent Pierre Jr. 30/01/2025
#11 - Using AI to Determine Root Causes with Kavitha Mariappan 16/01/2025
Understanding Customers Through Behavior with Anastasia Zdoroviak 05/09/2024
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA