Using AI in CX The Right Way with Colin Crowley

The CX Innovation Playbook
11/07/2024 41 min

Listen "Using AI in CX The Right Way with Colin Crowley"

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Episode Synopsis

Amit talks to Colin Crowley, VP of customer support for Maven Clinic, about the correct use cases for AI and RPA, how AI can be used to increase specialization, how to scale a CX organization, and more.

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