#12 - Increasing Customer LTV With Laurent Pierre Jr.

The CX Innovation Playbook
30/01/2025 34 min

Listen "#12 - Increasing Customer LTV With Laurent Pierre Jr."

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Episode Synopsis

Amit Basak, CEO of Full Potential Solutions, talks to Laurent Pierre Jr, SVP of Global Customer Support at Precisely, about monetizing support in a way that retains and delights customers, why LTV of the customer is the most important metric of all, integrating your support team into the rest of the org, and more.

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