Getting the Details of CX Right with Rene Yoakum

The CX Innovation Playbook
04/06/2024 28 min

Listen "Getting the Details of CX Right with Rene Yoakum"

Descargar episodio Ver en sitio original

Episode Synopsis

Amit talks to Rene Yoakum, the EVP of Customer & Culture at Remitly, about getting the details right even when you're at scale, using AI in concert with humans to make self-help solutions better, and more.

More episodes of the podcast The CX Innovation Playbook

#19 - Uncomplicated Tech and Human-First Culture with Mika Yamamoto of Freshworks 09/10/2025
#18 - Tying Support Metrics to Business Outcomes With Emre Tekoglu 24/06/2025
#17 -Simplifying B2B Support while Keeping Customer Intimacy with Jaakko Jutila 03/06/2025
#16 - Keeping the Personal Touch at Scale with Amber Monroe 08/05/2025
#15 Driving Incremental Revenue Growth With CX with Travis Hill 15/04/2025
#14 - Setting the Right KPIs for Your Customers with Lee Kemp 20/03/2025
#13 - Transforming CX Operations with Emily Ebersole 20/02/2025
#12 - Increasing Customer LTV With Laurent Pierre Jr. 30/01/2025
#11 - Using AI to Determine Root Causes with Kavitha Mariappan 16/01/2025
Using Journey Based Tech Design with Kathleen McNair 14/11/2024
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA