#16 - Keeping the Personal Touch at Scale with Amber Monroe

The CX Innovation Playbook
08/05/2025 27 min

Listen "#16 - Keeping the Personal Touch at Scale with Amber Monroe"

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Episode Synopsis

Amit Basak, CEO of Full Potential Solutions, talks to Amber Monroe, SVP of CX at Paradigm Senior Services, about leveraging AI to make their customer journey friendlier, keeping the human touch even as the company scaled, remembering to diversify while scaling, and more.

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