#13 - Transforming CX Operations with Emily Ebersole

The CX Innovation Playbook
20/02/2025 21 min

Listen "#13 - Transforming CX Operations with Emily Ebersole"

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Episode Synopsis

Amit Basak, CEO of Full Potential Solutions, talks to Emily Ebersole, former VP of CX at Zapier and Cvent, about how she scaled Zapier's CX operations, how to leverage AI both externally and internally, how to encourage leadership to take full advantage of AI, and more.

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#16 - Keeping the Personal Touch at Scale with Amber Monroe 08/05/2025
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