How CSC Re-Launched its CX Program to Achieve Higher Customer Engagement and Positive Business Outcomes

XI Café Podcast
04/01/2023 30 min Episodio 2
How CSC Re-Launched its CX Program to Achieve Higher Customer Engagement and Positive Business Outcomes

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Episode Synopsis

In this episode of the XI Café Podcast we’re talking to Commonwealth Super Corporation‘s (CSC) Katie Bogg. Katie shares how CSC relaunched its CX program to transform the business from the inside out—this includes growing the CX team and launching a series of external and internal initiatives to increase member engagement, leading to a tangible uplift for the entire organisation and its members.

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