Specsavers: Built on Value, Defined by Expertise

XI Café Podcast
11/09/2024 14 min Episodio 13
Specsavers: Built on Value, Defined by Expertise

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Episode Synopsis

A true customer experience champion, Martin Cottell, Head of Customer Operations at Specsaver NA, is all about making customers the heart of the business. With 17 years at Specsavers, he’s led the charge in driving CX innovation and strategic growth across Northern Europe. In this podcast Martin reveals how Specsavers transforms customer feedback into powerful business change.

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