Breaking Barriers in CX: Learn from AboitizPower

XI Café Podcast
03/02/2025 15 min Episodio 15
Breaking Barriers in CX: Learn from AboitizPower

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Episode Synopsis

How do you drive customer experience transformation in a sector where tradition runs deep? In this episode, Head of Customer Experience, Melody Lim tells listeners how in just two years, AboitizPower boosted digital adoption by 250%, built a data-driven CX strategy, and prepared for open-market competition. Transformation isn’t about waiting for the perfect moment—it’s about building one.

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