Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey

XI Café Podcast
07/04/2024 25 min Episodio 11
Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey

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Episode Synopsis

Discover new ideas for linking CX and EX initiatives to ROI in the latest episode of XI Café! In this episode, we speak with CX and EX leaders at Downer, a prominent infrastructure services company with over 150 years of history across the Trans-Tasman. Downer’s Scott Wilson and Jake Grayson-Barker share with us valuable perspectives on leveraging feedback across multiple business units, embracing agility amongst emergencies, and achieving tangible business outcomes through effective CX and EX initiatives.

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