Episode Synopsis "8. Applying Pareto"

The Pareto Principle applies to customer care activities. Anne Miner, Founder and CEO of The Dunvegan Group shares her experience and perspective on the wisdom of attending to the long-tail of 80% of customers as well as the top 20% of customers.

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• 12. Reflections on Success
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• 8. Applying Pareto
• 10. Master TeamWork
• 9.Followup
• 7. Balancing Customer Acquisition and Retention
• 6. Relationships
• 5. Importance of Listening
• 4. The role of Leadership
• 3. Goals and Solutions
• 2. Customer Retention Strategy
• 1. The Importance and Role of Vision