Episode Synopsis "2. Customer Retention Strategy"

Anne Miner, Founder and CEO of The Dunvegan Group, specialists in customer care and retention, shares her experience and perspectives on the importance and role of Strategy in Keeping Satisfied Customers.

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More episodes of the podcast Keeping Satisfied Customers!

• 12. Reflections on Success
• 11. Time Management
• 8. Applying Pareto
• 10. Master TeamWork
• 9.Followup
• 7. Balancing Customer Acquisition and Retention
• 6. Relationships
• 5. Importance of Listening
• 4. The role of Leadership
• 3. Goals and Solutions
• 2. Customer Retention Strategy
• 1. The Importance and Role of Vision